Telstra MVNO customers are the most likely to recommend their telco

Customers on independent Telstra-powered providers like ALDI Mobile, Tangerine, Superloop, and Everyday Mobile are the most likely to recommend their telco to a friend, according to new research from Roy Morgan.

This group of MVNOs - telcos on the Telstra network, but not owned by Telstra like Belong and Boost Mobile - scored the highest Net Promoter Score (NPS) in a survey of over 65,000 consumers. The independent group scored 43.4, compared to 38.1 on Belong, 19.9 on Boost, and 6.9 on Telstra itself.

NPS is a measure of how likely a customer says they are to recommend a brand or product on a 0 to 10 scale. The score is made up of the percentage of "promoters" (nine or ten) subtracted by the percentage of "detractors" (between zero and six).

While Telstra's NPS score was low compared to MNVOs on its network, it still fared better than Optus and Vodafone. Vodafone scored just one, while Optus was the only provider in the negatives, with minus five.

Here are the full results:

Roy Morgan CEO Michele Levine noted that MVNOs have increased their share of services in operating from 17% in March 2021 to 19% in March 2025 - an equivalent of 700,000 services.

"The factors driving this increase are the ultra-competitive pricing offered by MVNOs which can offer lower prices for almost the same coverage levels as the major network brands," said Levine.

"The customers choosing to switch to MVNOs are more likely to mention price-related reasons for switching to these brands than those sticking with the ‘big three’ – and this is clearly a key factor for many Australians during the cost-of-living crisis of the last few years."

Levine also pointed to the high NPS of MVNOs as being indicative of quality customer service.

Compare popular SIM-only mobile plans from MVNOs - grouped by network - below:

#1	Tangerine Telecom	Tangerine Telecom 30GB 5G Mobile SIM 30GB data at download speeds up to 150Mbps Uses parts of Telstra’s 5G and 4G mobile networks Deal: 50% off plan fees for 4 months - $15/mth for 4 months then $30/mth. Offer available until withdrawn. $30.00/mth Min. cost $15 Go to Site	$30.00/mth Min. cost $15	Go to Site
#2	Boost Mobile	Boost Mobile $39 Prepaid 60GB data at download speeds up to 150Mbps Telstra 5G Network in selected areas with 5G devices Deal: Get 60GB data on first 6 recharges, then 30GB from 7th recharge. New customers only. Activate by 02.11.26 $39.00 Per 28 Day Renewal Go to Site	$39.00 Per 28 Day Renewal	Go to Site
#3	Superloop	Superloop SuperSim Saver 5G Plan 15GB data at download speeds up to 150Mbps Uses parts of Telstra’s 5G and 4G mobile networks Deal: FREE 2nd recharge for existing Superloop broadband customers or new customers signing up for a mobile & broadband service $30.00 Per 30 Day Renewal Go to Site	$30.00 Per 30 Day Renewal	Go to Site
#4	Exetel	Exetel Plus One eSIM Plan 130GB data at download speeds up to 150Mbps Uses parts of Telstra’s 5G and 4G mobile networks $40.00 Per 30 Day Renewal Go to Site	$40.00 Per 30 Day Renewal	Go to Site
#5	ALDI mobile	ALDI mobile $28 Mobile Plan 12GB data at download speeds up to 150Mbps Uses parts of Telstra’s 5G and 4G mobile networks $28.00 Per 30 Day Renewal Link not supplied	$28.00 Per 30 Day Renewal	Link not supplied
#6	Belong	Belong 25GB Mobile Plan 85GB data at download speeds up to 150Mbps Uses parts of Telstra’s 5G and 4G mobile networks Deal: Includes 60GB monthly bonus data for first 12 months when you activate your new service by 04.11.26. T&Cs apply. $34.00/mth Min. cost $34 Link not supplied	$34.00/mth Min. cost $34	Link not supplied
#7	Everyday Mobile	Everyday Mobile Pre-paid Mobile $30 Recharge 30GB data at download speeds up to 150Mbps Uses parts of Telstra’s 5G and 4G mobile networks Deal: $30 SIM Starter Pack discounted to $10 + 10% off an eligible Woolworths shop in store every month. $30.00 Per 30 Day Renewal Link not supplied	$30.00 Per 30 Day Renewal	Link not supplied
#8	More	More 30GB 5G Mobile SIM 30GB data at download speeds up to 150Mbps Uses Telstra Wholesale 4G/5G mobile networks Deal: Get $10/mth off new mobile plans for 36mths, then $4/mth ongoing when you sign up with a CommBank debit or credit card. Ends 31.3.27 $33.00/mth Min. cost $33 Link not supplied	$33.00/mth Min. cost $33	Link not supplied

#1	SpinTel	SpinTel $23 Mobile Plan 25GB data at download speeds up to 150Mbps Optus 5G in selected areas with 5G devices ex. NT WhistleOut Special: Enjoy $11 off for the first 6 months for new customers - $12/mth for first 6 months, then $23/mth $12.00/mth Min. cost $12 Go to Site	$12.00/mth Min. cost $12	Go to Site
#2	Dodo	Dodo Medium Mobile Plan 40GB data at download speeds up to 150Mbps Optus 5G in selected areas (exc NT) with a 5G device Deal: 50% off for first 4 mths! Get the Medium Mobile Plan for $15/mth for first 4 mths. New and returning mobile customers only. Ends 27.10 $30.00/mth Min. cost $15 Go to Site	$30.00/mth Min. cost $15	Go to Site
#3	amaysim	amaysim UNLIMITED 240GB Long Expiry 240GB data at download speeds up to 150Mbps Optus 5G in selected areas with 5G devices ex. NT Deal: Get 240GB for $199 (includes $121 off) on first renewal. Offer ends 31.10.26. New online services only. T&Cs apply. $199.00 Per 365 Day Renewal Go to Site	$199.00 Per 365 Day Renewal	Go to Site
#4	OnePass mobile	OnePass mobile 365 Day Plan - 200GB 350GB data Optus 4G Plus Mobile Network in available areas Deal: Save $51! 350GB for $149 for the first 365 days! Recharges $200/200GB. New customers only. Offer ends 20.10.26 $149.00 Per 365 Day Renewal Link not supplied	$149.00 Per 365 Day Renewal	Link not supplied
#5	Coles Mobile	Coles Mobile Prepaid $220 for 365 Days 145GB data On the Optus 4G Plus Mobile Network Deal: Get the $220 SIM for only $169! Offer ends 27.10.26 $169.00 Per 365 Day Renewal Link not supplied	$169.00 Per 365 Day Renewal	Link not supplied
#6	Aussie Broadband	Aussie Broadband Value 5G SIM Plan 45GB data at download speeds up to 150Mbps Optus 5G in selected areas with 5G devices ex. NT $40.00/mth Min. cost $40 Link not supplied	$40.00/mth Min. cost $40	Link not supplied
#7	Yomojo	Yomojo Starter 29GB Plan 29GB data at download speeds up to 150Mbps On the Optus 4G Plus Mobile Network $24.90 Per 30 Day Renewal Link not supplied	$24.90 Per 30 Day Renewal	Link not supplied

#1	Kogan Mobile	Kogan Mobile Small - 365 Day Flex Plan 220GB data On the Vodafone 4G Mobile Network Deal: Get 220GB data for only $149 (incl. $30.90 off + 80GB bonus data) on the Small 365 Day Flex Plan. Offer ends 18.10.26 $149.00 Per 365 Day Renewal Go to Site	$149.00 Per 365 Day Renewal	Go to Site
#2	felix mobile	felix mobile felix 25GB Mobile Plan 25GB data at download speeds up to 150Mbps On the Vodafone 5G/4G Mobile Network Deal: Get 50% off your first 3 mths when you switch to felix. $15/mth for first 3 mths, then $30/mth. Use promo code FELIX50. T+Cs apply $30.00 Per 1 Month Renewal Go to Site	$30.00 Per 1 Month Renewal	Go to Site
#3	TPG	TPG 30GB Small Plan 30GB data at download speeds up to 150Mbps Vodafone 5G Network in selected areas with 5G devices Deal: 50% off - $15/mth for first 6 months, then $30/mth ongoing. Available until withdrawn. T&Cs apply. $15.00 Per 1 Month Renewal Link not supplied	$15.00 Per 1 Month Renewal	Link not supplied
#4	Lyca Mobile	Lyca Mobile Unlimited Plan S 50GB data at download speeds up to 100Mbps Vodafone 5G Network in selected areas with 5G devices Deal: $15 for first 6 renewals when you activate this plan. Offer ends 31.12.26. T&Cs apply $15.00 Per 28 Day Renewal Link not supplied	$15.00 Per 28 Day Renewal	Link not supplied
#5	Lebara Mobile	Lebara Mobile $200 SIM Plan - 365 Days 180GB data at download speeds up to 150Mbps Vodafone 5G Network in selected areas with 5G devices Deal: Get the $200 SIM for $159 online until 03.11.26 $159.00 Per 365 Day Renewal Link not supplied	$159.00 Per 365 Day Renewal	Link not supplied
#6	iiNet	iiNet 50GB Medium Plan 50GB data at download speeds up to 150Mbps Vodafone 5G Network in selected areas with 5G devices Deal: 50% off - $17.50/mth for first 6 months, then $35/mth ongoing. Available until withdrawn. T&Cs apply. $17.50 Per 1 Month Renewal Link not supplied	$17.50 Per 1 Month Renewal	Link not supplied

Looking for a new NBN plan?

These are the most popular NBN 50 plans with WhistleOut users this week:

#1	Belong	Belong All Fixed Line nbn® NBN Standard Plus – Unlimited All Fixed Line nbn® nbn® 50/17 Mbps Unlimited Data Deal: Includes $36 off for 6 months - $55/mth for first 6 mths, then $91/mth (Offer ends 04.11.26) + Free $80 Mobile SIM $55/mth for first 6 mths, then $91/mth Min. cost $55 Go to Site	$55/mth for first 6 mths, then $91/mth Min. cost $55	Go to Site
#2	Dodo	Dodo All Fixed Line nbn® nbn50 Unlimited Plan All Fixed Line nbn® nbn® 50/17 Mbps Unlimited Data Deal: Incl. $30/mth discount for 6 months based on the standard price $87.99/mth. Ends 08.12.26. T&Cs apply. $57.99/mth for first 6 mths, then $87.99/mth Min. cost $57.99 Go to Site*	$57.99/mth for first 6 mths, then $87.99/mth Min. cost $57.99	Go to Site
#3	Tangerine Telecom	Tangerine Telecom All Fixed Line nbn® Value Plus NBN 50/20 All Fixed Line nbn® nbn® 50/17 Mbps Unlimited Data Deal: Includes $25/mth off for the first 6 mths, $64.90/month for first 6 months, then $89.90/month. $64.90/mth for first 6 mths, then $89.90/mth Min. cost $64.90 Go to Site	$64.90/mth for first 6 mths, then $89.90/mth Min. cost $64.90	Go to Site
#4	Superloop	Superloop All Fixed Line nbn® Extra-value nbn50/20 All Fixed Line nbn® nbn® 50/17 Mbps Unlimited Data Deal: Incl. $20/mth off for 6 months! $69/mth for 6 mths, then $89/mth + Bundle & Save $69/mth for first 6 mths, then $89/mth Min. cost $69 Go to Site	$69/mth for first 6 mths, then $89/mth Min. cost $69	Go to Site
#5	iiNet	iiNet All Fixed Line nbn® nbn50 Liimitless All Fixed Line nbn® nbn® 50/17 Mbps Unlimited Data Deal: Includes $20/mth off for 6 mths – $69.99/mth for first 6 months, then $89.99/mth. Use code SAVE20FOR6 $69.99/mth + $10 Upfront for first 6 mths, then $89.99/mth Min. cost $79.99 Link not supplied	$69.99/mth + $10 Upfront for first 6 mths, then $89.99/mth Min. cost $79.99	Link not supplied
#6	TPG	TPG All Fixed Line nbn® nbn50 Unlimited Plan All Fixed Line nbn® nbn® 50/17 Mbps Unlimited Data Deal: $69.99/mth for first 6 months, then $89.99/mth. T&Cs apply. $69.99/mth for first 6 mths, then $89.99/mth Min. cost $69.99 Link not supplied	$69.99/mth for first 6 mths, then $89.99/mth Min. cost $69.99	Link not supplied
#7	Moose NBN	Moose NBN All Fixed Line nbn® nbn 50/20 Premium All Fixed Line nbn® nbn® 50/18 Mbps Unlimited Data Deal: Includes $24/mth off for first 6 months - $59.80/mth for 6mths, then $83.80/mth + Get eero 7 modem for only $175 (RRP $249). $59.80/mth for first 6 mths, then $83.80/mth Min. cost $59.80 Link not supplied	$59.80/mth for first 6 mths, then $83.80/mth Min. cost $59.80	Link not supplied
#8	Flip	Flip All Fixed Line nbn® Unlimited Family nbn50 All Fixed Line nbn® nbn® 50/17 Mbps Unlimited Data Deal: Incl. $16.90/mth off for 6 months - $68/mth for first 6mths then $84.90/mth. New customers only. Ends 31.10.26. T&Cs apply. $68/mth for first 6 mths then $84.90/mth Min. cost $68 Go to Site	$68/mth for first 6 mths then $84.90/mth Min. cost $68	Go to Site
#9	More	More All Fixed Line nbn® Value Plus NBN All Fixed Line nbn® nbn® 50/17 Mbps Unlimited Data Deal: $75/mth for 36 months, then $90/mth ongoing for CommBank customers who sign up using a CommBank credit or debit card $100/mth Min. cost $100 Link not supplied	$100/mth Min. cost $100	Link not supplied
#10	Kogan Internet	Kogan Internet All Fixed Line nbn® Silver Unlimited All Fixed Line nbn® nbn® 50/17 Mbps Unlimited Data Deal: Incl. $11/mth off for 12mths. $69.90/mth for first 12 months then revert back to $80.90/mth. Offer available until withdrawn. $69.90/mth for first 12 mths, then $80.90/mth Min. cost $69.90 Go to Site	$69.90/mth for first 12 mths, then $80.90/mth Min. cost $69.90	Go to Site

Alex Choros

Managing Editor + Group Telco Editor | X | Instagram | Threads | LinkedIn

Alex Choros is the Managing Editor of WhistleOut Australia and an award-winning journalist. He's been writing about consumer technology for over a decade and is an expert on the Australian telco sector, to the point where he knows far too many phone and internet plans by heart. In addition to leading the WhistleOut editorial team, Alex is responsible for ruining the office Sonos with his troubled taste in music.

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