How to cancel your NBN plan

Contents

In this guide:

How to cancel your NBN plan
Switching NBN providers
Does it cost anything to cancel your NBN?
Why you'd want to cancel your NBN plan
Cancelling NBN in the case of a deceased estate

We don't often think about cancelling NBN plans. Unless you're ditching the country, you just tend to switch providers without giving much thought to it.

However, given the differences between NBN technology types, there are instances where you'll actually need to cancel your NBN plan to avoid being billed twice.

For example, customers on an FTTP or Fixed Wireless connection will need to actively cancel their old NBN plan, as a new plan will just be added on a secondary service. In the case of HFC FTTN, FTTB, and FTTC, your old service will be replaced by your new plan, and your old provider should cancel your plan.

How to cancel your NBN plan

Cancelling your NBN plan is typically a case of calling up your telco or hitting them up through their live chat, although options will vary from provider to provider. To avoid downtime, it's best to only cancel your old plan once your new provider has taken over.

A phone call tends to be the simplest option. In many cases, you can't cancel an NBN plan through an online portal.

Here's what cancellation options look like for the following telcos:

Cancelling Telstra NBN

If you want to cancel your Telstra NBN plan, you can access My Telstra in a web browser and navigate to "Manage internet" under the Services section. There you'll see the option to change or cancel your plan. Unfortunately, you can't cancel your internet plan via the My Telstra App, instead, you'll need to message Telstra through the secure link. You can also call 13 22 00 and say "disconnect".

If you cancel in your first two year s with Telstra, you'll need to return your Telstra Smart Modem or pay a modem non-return fee of $200.

Cancelling TPG NBN

TPG requires 30 days notice to cancel an NBN plan. You will have to pay charges up until the end of the notice period. The best option for doing so is emailing [email protected] with your customer number in the subject line along with your name, address, and requested end date. Or you can call 13 14 23.

If you are on a six-month contract with an included modem, you may need to pay an Early Termination Charge. TPG stopped selling six-month contract plans in April, however.

Cancelling Optus NBN

To cancel your Optus NBN plan, you can either message support in the My Optus app on iOS and Android, message via your Optus My Account or call 133 979.

If you're cancelling in your first three years on an Optus NBN plan, you'll need to pay $8.50 for each month left in your 36-month term to cover modem fees. This means if you leave after 12 months, you'll need to pay $204 as one lump sum to cover the remaining 24 months.

Cancelling Vodafone NBN

To close your Vodafone NBN plan, call 1300 801 122 during business hours. If you've been with Vodafone for less than two years, you may need to pay a modem fee of $7.50 for each month left in your term. If you cancel after 12 months, you'll need to make one payment of $90.

Cancelling MATE NBN

You can cancel your MATE NBN plan by contacting customer support by phoning 13 14 13. You can also visit the support page and select "chat to us" to start a live chat during customer support hours.

MATE doesn't offer pro-rata refunds, so be sure to cancel before your next billing cycle starts.

Cancelling Exetel NBN

To cancel your Exetel NBN, call 13 39 38 during business hours. Exetel requires a 30-day notice for cancelling your service.

Cancelling Tangerine NBN

Tangerine NBN plans are contract-free, so cancelling is easy. To cancel your Tangerine service, you can either call 1800 211 112 or select "Cancel NBN Service" within the Tangerine Self Care Portal. The request may take up to 48 hours to complete.

Cancelling Aussie Broadband NBN

To cancel an Aussie Broadband NBN plan, you'll need to call 1300 880 905. Aussie won't let you cancel over email, as they require verbal confirmation. It offers pro-rata cancellation.

Cancelling iiNet NBN

If you want to cancel your iiNet NBN plan, you can call 13 22 58. Because your iiNet plan is charged in advance, any unused days will be credited back to you.

If you opt for iiNet's modem and don't stay connected for two years, you will need to pay out the remaining cost of the modem at $8 per month for each month left in your term. This means if you leave halfway through, you'll need to pay $96 in one instalment to cover the remaining12 months.

Expert tip: Avoid paying two bills by confirming the cancellation

"No matter what NBN technology type you have, it is still always worth checking with your former provider as to whether your plan has been cancelled. I used to be on an FTTB NBN connection. The first time I swapped providers, my account at my old telco wasn't automatically cancelled. The second time I swapped providers, it was."

Alex Choros, Managing Editor WhistleOut

Switching NBN providers

If you're unhappy with your current NBN plan, it may be worth switching to someone new or amping up your speed tier. For most households, an NBN 50 plan will be more than sufficient, but NBN 100 and NBN 500 are great options if you want more speed. NBN 500 has all but replaced NBN 100 for those on HFC and FTTP. You'll need an HFC or FTTP connection type to access faster than NBN 100 speeds.

Here are the cheapest NBN plans in WhistleOut's database:

amaysim	amaysim All Fixed Line nbn® NBN25 All Fixed Line nbn® nbn® 25/8 Mbps Unlimited Data Deal: Includes $40/mth off for the first 6 months ($30 NBN Sale + $10 Standard Intro Offer), then $70/mth. Ends 23.10.26 $30/mth for first 6 months, then $70/mth Min. cost $30 Link not supplied	$30/mth for first 6 months, then $70/mth Min. cost $30	Link not supplied
SpinTel	SpinTel All Fixed Line nbn® Home Starter 25/10 All Fixed Line nbn® nbn® 25/8 Mbps Unlimited Data WhistleOut Special: Includes $28.95 off your plan for first 6 months! $41/mth for first 6 months, then $69.95/mth $41/mth for first 6 mths, then $69.95/mth Min. cost $41 Go to Site	$41/mth for first 6 mths, then $69.95/mth Min. cost $41	Go to Site
Tangerine Telecom	Tangerine Telecom All Fixed Line nbn® Value NBN 25/10 All Fixed Line nbn® nbn® 25/8.5 Mbps Unlimited Data Deal: Includes $30/mth off for the first 6 mths, $42.90/month for first 6 months, then $72.90/month. Ends 30.10.26 $42.90/mth for first 6 mths, then $72.90/mth Min. cost $42.90 Go to Site	$42.90/mth for first 6 mths, then $72.90/mth Min. cost $42.90	Go to Site
Dodo	Dodo All Fixed Line nbn® nbn25 Unlimited Plan All Fixed Line nbn® nbn® 25/9 Mbps Unlimited Data Deal: Incl. $30/mth discount for 6 months based on the standard price $73.99/mth. Ends 08.12.26. T&Cs apply. $43.99/mth for first 6 mths, then $73.99/mth Min. cost $43.99 Go to Site*	$43.99/mth for first 6 mths, then $73.99/mth Min. cost $43.99	Go to Site
Moose NBN	Moose NBN All Fixed Line nbn® nbn 25/10 Value All Fixed Line nbn® nbn® 25/9 Mbps Unlimited Data Deal: Includes $20/mth off for first 6 months - $44.80/mth for 6mths, then $64.80/mth + Get eero 7 modem for only $175 (RRP $249). $44.80/mth for first 6 mths, then $64.80/mth Min. cost $44.80 Link not supplied	$44.80/mth for first 6 mths, then $64.80/mth Min. cost $44.80	Link not supplied
Kogan Internet	Kogan Internet All Fixed Line nbn® Bronze Unlimited All Fixed Line nbn® nbn® 25/8 Mbps Unlimited Data Deal: Incl. $23/mth off for 12mths. $47.90/mth for first 12 months then revert back to $70.90/mth. Offer available until withdrawn. $47.90/mth for first 12 mths, then $70.90/mth Min. cost $47.90 Go to Site	$47.90/mth for first 12 mths, then $70.90/mth Min. cost $47.90	Go to Site
Flip	Flip All Fixed Line nbn® Unlimited Premium nbn25 All Fixed Line nbn® nbn® 25/8 Mbps Unlimited Data Deal: Incl. $17.90/mth off for 12 months - $48/mth for first 12 mths then $65.90/mth. New customers only. Ends 31.10.26. T&Cs apply. $48/mth for first 12 mths then $65.90/mth Min. cost $48 Go to Site	$48/mth for first 12 mths then $65.90/mth Min. cost $48	Go to Site
Belong	Belong All Fixed Line nbn® NBN Starter – Unlimited All Fixed Line nbn® nbn® 25/8 Mbps Unlimited Data Deal: Includes $26 off for 6 months - $49/mth for first 6 mths, then $75/mth (Offer ends 04.11.26) + Free $80 Mobile SIM $49/mth for first 6 mths, then $75/mth Min. cost $49 Go to Site	$49/mth for first 6 mths, then $75/mth Min. cost $49	Go to Site
Swoop	Swoop All Fixed Line nbn® nbn® Home Casual All Fixed Line nbn® nbn® 25/8 Mbps Unlimited Data Deal: Includes $15/mth off for 6 months, $54/mth for first 6 months then $69/mth + Get the eero 7 for only $175 (normally $249) $54/mth for first 6 mths, then $69/mth Min. cost $54 Link not supplied	$54/mth for first 6 mths, then $69/mth Min. cost $54	Link not supplied
MATE	MATE All Fixed Line nbn® Crikey nbn 25/10 All Fixed Line nbn® nbn® 25/10 Mbps Unlimited Data Deal: Includes $25/mth off for first 6 mths, $55/mth for first 6 mths, then reverts to $80/mth (code MATE25) + Bundle & Save + more! $55/mth for first 6 months, then $80/mth Min. cost $55 Link not supplied	$55/mth for first 6 months, then $80/mth Min. cost $55	Link not supplied

Belong	Belong All Fixed Line nbn® NBN Standard Plus – Unlimited All Fixed Line nbn® nbn® 50/17 Mbps Unlimited Data Deal: Includes $36 off for 6 months - $55/mth for first 6 mths, then $91/mth (Offer ends 04.11.26) + Free $80 Mobile SIM $55/mth for first 6 mths, then $91/mth Min. cost $55 Go to Site	$55/mth for first 6 mths, then $91/mth Min. cost $55	Go to Site
Dodo	Dodo All Fixed Line nbn® nbn50 Unlimited Plan All Fixed Line nbn® nbn® 50/17 Mbps Unlimited Data Deal: Incl. $30/mth discount for 6 months based on the standard price $87.99/mth. Ends 08.12.26. T&Cs apply. $57.99/mth for first 6 mths, then $87.99/mth Min. cost $57.99 Go to Site*	$57.99/mth for first 6 mths, then $87.99/mth Min. cost $57.99	Go to Site
Moose NBN	Moose NBN All Fixed Line nbn® nbn 50/20 Premium All Fixed Line nbn® nbn® 50/18 Mbps Unlimited Data Deal: Includes $24/mth off for first 6 months - $59.80/mth for 6mths, then $83.80/mth + Get eero 7 modem for only $175 (RRP $249). $59.80/mth for first 6 mths, then $83.80/mth Min. cost $59.80 Link not supplied	$59.80/mth for first 6 mths, then $83.80/mth Min. cost $59.80	Link not supplied
Tangerine Telecom	Tangerine Telecom All Fixed Line nbn® Value Plus NBN 50/20 All Fixed Line nbn® nbn® 50/17 Mbps Unlimited Data Deal: Includes $25/mth off for the first 6 mths, $64.90/month for first 6 months, then $89.90/month. $64.90/mth for first 6 mths, then $89.90/mth Min. cost $64.90 Go to Site	$64.90/mth for first 6 mths, then $89.90/mth Min. cost $64.90	Go to Site
Flip	Flip All Fixed Line nbn® Unlimited Family nbn50 All Fixed Line nbn® nbn® 50/17 Mbps Unlimited Data Deal: Incl. $16.90/mth off for 6 months - $68/mth for first 6mths then $84.90/mth. New customers only. Ends 31.10.26. T&Cs apply. $68/mth for first 6 mths then $84.90/mth Min. cost $68 Go to Site	$68/mth for first 6 mths then $84.90/mth Min. cost $68	Go to Site
Swoop	Swoop All Fixed Line nbn® nbn® Home Everyday All Fixed Line nbn® nbn® 50/17 Mbps Unlimited Data Deal: Includes $15/mth off for 6 months, $69/mth for first 6 months then $84/mth + Get the eero 7 for only $175 (normally $249) $69/mth for first 6 mths, then $84/mth Min. cost $69 Link not supplied	$69/mth for first 6 mths, then $84/mth Min. cost $69	Link not supplied
Superloop	Superloop All Fixed Line nbn® Extra-value nbn50/20 All Fixed Line nbn® nbn® 50/17 Mbps Unlimited Data Deal: Incl. $20/mth off for 6 months! $69/mth for 6 mths, then $89/mth + Bundle & Save $69/mth for first 6 mths, then $89/mth Min. cost $69 Go to Site	$69/mth for first 6 mths, then $89/mth Min. cost $69	Go to Site
Kogan Internet	Kogan Internet All Fixed Line nbn® Silver Unlimited All Fixed Line nbn® nbn® 50/17 Mbps Unlimited Data Deal: Incl. $11/mth off for 12mths. $69.90/mth for first 12 months then revert back to $80.90/mth. Offer available until withdrawn. $69.90/mth for first 12 mths, then $80.90/mth Min. cost $69.90 Go to Site	$69.90/mth for first 12 mths, then $80.90/mth Min. cost $69.90	Go to Site
TPG	TPG All Fixed Line nbn® nbn50 Unlimited Plan All Fixed Line nbn® nbn® 50/17 Mbps Unlimited Data Deal: $69.99/mth for first 6 months, then $89.99/mth. T&Cs apply. $69.99/mth for first 6 mths, then $89.99/mth Min. cost $69.99 Link not supplied	$69.99/mth for first 6 mths, then $89.99/mth Min. cost $69.99	Link not supplied
iiNet	iiNet All Fixed Line nbn® nbn50 Liimitless All Fixed Line nbn® nbn® 50/17 Mbps Unlimited Data Deal: Includes $20/mth off for 6 mths – $69.99/mth for first 6 months, then $89.99/mth. Use code SAVE20FOR6 $69.99/mth + $10 Upfront for first 6 mths, then $89.99/mth Min. cost $79.99 Link not supplied	$69.99/mth + $10 Upfront for first 6 mths, then $89.99/mth Min. cost $79.99	Link not supplied

amaysim	amaysim FTTN, FTTB, FTTC NBN100 FTTN, FTTB, FTTC nbn® 100/18 Mbps Unlimited Data Deal: Includes $40/mth off for the first 6 months ($30 NBN Sale + $10 Standard Intro Offer), then $90/mth. Ends 20.10.26 $50/mth for first 6 months, then $90/mth Min. cost $50 Link not supplied	$50/mth for first 6 months, then $90/mth Min. cost $50	Link not supplied
Belong	Belong FTTN, FTTB, FTTC NBN Premium – Unlimited FTTN, FTTB, FTTC nbn® 100/17 Mbps Unlimited Data Deal: Includes $36 off for 6 months - $59/mth for first 6 mths, then $95/mth (Offer ends 04.11.26) + Free $80 Mobile SIM $59/mth for first 6 mths, then $95/mth Min. cost $59 Go to Site	$59/mth for first 6 mths, then $95/mth Min. cost $59	Go to Site
Dodo	Dodo FTTN, FTTB, FTTC nbn100 Unlimited Plan FTTN, FTTB, FTTC nbn® 100/17 Mbps Unlimited Data Deal: Incl. $30/mth discount for 6 months based on the standard price $92.99/mth. Ends 08.12.26. T&Cs apply. $62.99/mth for first 6 mths, then $92.99/mth Min. cost $62.99 Go to Site*	$62.99/mth for first 6 mths, then $92.99/mth Min. cost $62.99	Go to Site
Moose NBN	Moose NBN FTTN, FTTB, FTTC nbn 100/20 Elite FTTN, FTTB, FTTC nbn® 100/18 Mbps Unlimited Data Deal: Includes $23/mth off for first 6 months - $63.80/mth for 6mths, then $86.80/mth + Get eero 7 modem for only $175 (RRP $249). $63.80/mth for first 6 mths, then $86.80/mth Min. cost $63.80 Link not supplied	$63.80/mth for first 6 mths, then $86.80/mth Min. cost $63.80	Link not supplied
Tangerine Telecom	Tangerine Telecom FTTN, FTTB, FTTC Speedy NBN 100/20 FTTN, FTTB, FTTC nbn® 100/17 Mbps Unlimited Data Deal: Includes $25/mth off for the first 6 mths, $67.90/mth for first 6 months, then $92.90/mth. $67.90/mth for first 6 mths, then $92.90/mth Min. cost $67.90 Go to Site	$67.90/mth for first 6 mths, then $92.90/mth Min. cost $67.90	Go to Site
Flip	Flip FTTN, FTTB, FTTC Unlimited Turbo Boost nbn100 FTTN, FTTB, FTTC nbn® 100/17 Mbps Unlimited Data Deal: Incl. $19.90/mth off for 6 months - $69/mth for first 6mths then $88.90/mth. New customers only. Ends 31.10.26. T&Cs apply. $69/mth for first 6 mths then $88.90/mth Min. cost $69 Go to Site	$69/mth for first 6 mths then $88.90/mth Min. cost $69	Go to Site
Telstra	Telstra FTTN, FTTB, FTTC Premium Internet Only Plan FTTN, FTTB, FTTC nbn® 100/17 Mbps Unlimited Data Deal: Includes $30/mth off for 6 months ($69/mth for 6 mths then $99/mth) when you sign up to this plan. Offer ends 02.11.26 $69/mth for first 6 mths, then $99/mth Min. cost $69 Link not supplied	$69/mth for first 6 mths, then $99/mth Min. cost $69	Link not supplied
Optus	Optus FTTN, FTTB, FTTC Optus nbn® Promo Plan FTTN, FTTB, FTTC nbn® 100/18 Mbps Unlimited Data Promo plan: $69/mth for 6mths, then $109/mth or as notified. Until 12/11/26. New services only. Minimum cost $375. Terms apply. $69/mth for first 6 months, normally $109/mth Min. cost $69 Link not supplied	$69/mth for first 6 months, normally $109/mth Min. cost $69	Link not supplied
Kogan Internet	Kogan Internet FTTN, FTTB, FTTC Gold Unlimited FTTN, FTTB, FTTC nbn® 98/17 Mbps Unlimited Data Deal: Incl. $16/mth off for 12mths. $69.90/mth for first 12 months then revert back to $85.90/mth. Offer available until withdrawn. $69.90/mth for first 12 mths, then $85.90/mth Min. cost $69.90 Go to Site	$69.90/mth for first 12 mths, then $85.90/mth Min. cost $69.90	Go to Site
iiNet	iiNet FTTN, FTTB, FTTC nbn Home Fast Liimitless FTTN, FTTB, FTTC nbn® 99/17 Mbps Unlimited Data Deal: Includes $25/mth off for 6 mths - $69.99/mth for first 6 months, then $94.99/mth. Use code SAVE25FOR6 $69.99/mth + $10 Upfront for first 6 mths, then $94.99/mth Min. cost $79.99 Link not supplied	$69.99/mth + $10 Upfront for first 6 mths, then $94.99/mth Min. cost $79.99	Link not supplied

amaysim	amaysim FTTP, HFC NBN500 FTTP, HFC nbn® 500/43 Mbps Unlimited Data Deal: Includes $40/mth off for the first 6 months ($30 NBN Sale + $10 Standard Intro Offer), then $90/mth. Ends 20.10.26 $50/mth for first 6 months, then $90/mth Min. cost $50 Link not supplied	$50/mth for first 6 months, then $90/mth Min. cost $50	Link not supplied
Belong	Belong FTTP, HFC NBN Fast – Unlimited FTTP, HFC nbn® 500/40 Mbps Unlimited Data Deal: Includes $36 off for 6 months - $59/mth for first 6 mths, then $95/mth (Offer ends 04.11.26) + Free $80 Mobile SIM $59/mth for first 6 mths, then $95/mth Min. cost $59 Go to Site	$59/mth for first 6 mths, then $95/mth Min. cost $59	Go to Site
Tangerine Telecom	Tangerine Telecom FTTP, HFC Speedy Max NBN 500/50 FTTP, HFC nbn® 500/42.5 Mbps Unlimited Data Deal: Includes $33/mth off for the first 6 mths, $59.90/mth for first 6 mths, then $92.90/mth. Ends 30.10.26 $59.90/mth for first 6 mths, then $92.90/mth Min. cost $59.90 Go to Site	$59.90/mth for first 6 mths, then $92.90/mth Min. cost $59.90	Go to Site
Dodo	Dodo FTTP, HFC nbn500 Unlimited Plan FTTP, HFC nbn® 500/48 Mbps Unlimited Data Deal: Incl. $30/mth discount for 6 months based on the standard price $92.99/mth. Ends 08.12.26. T&Cs apply. $62.99/mth for first 6 mths, then $92.99/mth Min. cost $62.99 Go to Site*	$62.99/mth for first 6 mths, then $92.99/mth Min. cost $62.99	Go to Site
Moose NBN	Moose NBN FTTP, HFC nbn 500/50 Turbo FTTP, HFC nbn® 500/45 Mbps Unlimited Data Deal: Includes $23/mth off for first 6 months - $63.80/mth for 6mths, then $86.80/mth + Get eero 7 modem for only $175 (RRP $249). $63.80/mth for first 6 mths, then $86.80/mth Min. cost $63.80 Link not supplied	$63.80/mth for first 6 mths, then $86.80/mth Min. cost $63.80	Link not supplied
Flip	Flip FTTP, HFC Unlimited Fast Speed nbn500 FTTP, HFC nbn® 500/42 Mbps Unlimited Data Deal: Incl. $19.90/mth off for 6 months - $69/mth for first 6mths then $88.90/mth. New customers only. Ends 31.10.26. T&Cs apply. $69/mth for first 6 mths then $88.90/mth Min. cost $69 Go to Site	$69/mth for first 6 mths then $88.90/mth Min. cost $69	Go to Site
SpinTel	SpinTel FTTP, HFC Home Turbo 500/50 FTTP, HFC nbn® 500/42 Mbps Unlimited Data Deal: Includes $20.95 off your plan for first 6 months! $69/mth for first 6 months, then $89.95/mth. $69/mth for first 6 mths, then $89.95/mth Min. cost $69 Go to Site	$69/mth for first 6 mths, then $89.95/mth Min. cost $69	Go to Site
Telstra	Telstra FTTP, HFC Premium Internet Only Plan FTTP, HFC nbn® 500/40 Mbps Unlimited Data Deal: Includes $30/mth off for 6 months ($69/mth for 6 mths then $99/mth) when you sign up to this plan. Offer ends 02.11.26 $69/mth for first 6 mths, then $99/mth Min. cost $69 Link not supplied	$69/mth for first 6 mths, then $99/mth Min. cost $69	Link not supplied
Optus	Optus FTTP, HFC Optus nbn® Promo Plus Plan FTTP, HFC nbn® 500/43 Mbps Unlimited Data Promo plan: $69/mth for 6mths, then $109/mth or as notified. Until 12/11/26. New services only. Minimum cost $375. Terms apply. $69/mth for first 6 months, normally $109/mth Min. cost $69 Link not supplied	$69/mth for first 6 months, normally $109/mth Min. cost $69	Link not supplied
Kogan Internet	Kogan Internet FTTP, HFC Gold Plus Unlimited FTTP, HFC nbn® 500/42 Mbps Unlimited Data Deal: Incl. $16/mth off for 12mths. $69.90/mth for first 12 months then revert back to $85.90/mth. Offer available until withdrawn. $69.90/mth for first 12 mths, then $85.90/mth Min. cost $69.90 Go to Site	$69.90/mth for first 12 mths, then $85.90/mth Min. cost $69.90	Go to Site

Belong	Belong FTTP, HFC NBN Ultrafast – Unlimited FTTP, HFC nbn® 875/80 Mbps Unlimited Data Deal: Includes $35 off for 6 months - $75/mth for first 6 mths, then $110/mth (Offer ends 04.11.26) + Free $80 Mobile SIM $75/mth for first 6 mths, then $110/mth Min. cost $75 Go to Site	$75/mth for first 6 mths, then $110/mth Min. cost $75	Go to Site
SpinTel	SpinTel FTTP, HFC Home Ultrafast 1000/100 FTTP, HFC nbn® 1000/100 Mbps Unlimited Data Deal: Includes $28.95 off your plan for first 6 months! $76/mth for first 6 months, then $104.95/mth. $76/mth for first 6 mths, then $104.95/mth Min. cost $76 Go to Site	$76/mth for first 6 mths, then $104.95/mth Min. cost $76	Go to Site
Dodo	Dodo FTTP, HFC nbn Home Ultrafast Plan FTTP, HFC nbn® 800/92 Mbps Unlimited Data Deal: Incl. $30/mth discount for 6 months based on the standard price $109.99/mth. Ends 08.12.26. T&Cs apply $79.99/mth for first 6 mths, then $109.99/mth Min. cost $79.99 Go to Site*	$79.99/mth for first 6 mths, then $109.99/mth Min. cost $79.99	Go to Site
TPG	TPG FTTP, HFC nbn Home Ultrafast Unlimited Plan FTTP, HFC nbn® 850/85 Mbps Unlimited Data Deal: $84.99/mth for first 6 months, then $114.99/mth. T&Cs apply. $84.99/mth for first 6 mths, then $114.99/mth Min. cost $84.99 Link not supplied	$84.99/mth for first 6 mths, then $114.99/mth Min. cost $84.99	Link not supplied
iiNet	iiNet FTTP, HFC nbn Home Ultrafast Liimitless FTTP, HFC nbn® 850/85 Mbps Unlimited Data Deal: Includes $30/mth off for 6 mths - $84.99/mth for first 6 months, then $114.99/mth. Use code SAVE30FOR6 $84.99/mth + $10 Upfront for first 6 mths, then $114.99/mth Min. cost $94.99 Link not supplied	$84.99/mth + $10 Upfront for first 6 mths, then $114.99/mth Min. cost $94.99	Link not supplied
Swoop	Swoop FTTP, HFC nbn® Home Ultrafast FTTP, HFC nbn® 890/50 Mbps Unlimited Data Deal: Includes $24/mth off for 6 months, $85/mth for first 6 months then $109/mth + Get the eero 7 for only $175 (normally $249) $85/mth for first 6 mths, then $109/mth Min. cost $85 Link not supplied	$85/mth for first 6 mths, then $109/mth Min. cost $85	Link not supplied
Superloop	Superloop FTTP, HFC Lightspeed nbn1000/100 FTTP, HFC nbn® 860/85 Mbps Unlimited Data Deal: Incl. $25/mth off for 6 mths! $89/mth for 6 mths, then $114/mth + Free eero 7 modem when you stay for 24 mths + Bundle & Save $89/mth for first 6 mths, then $114/mth Min. cost $89 Go to Site	$89/mth for first 6 mths, then $114/mth Min. cost $89	Go to Site
Telstra	Telstra FTTP, HFC Ultrafast Internet Only Plan FTTP, HFC nbn® 815/80 Mbps Unlimited Data Deal: Includes $40/mth off for 6 months ($89/mth for 6 mths then $129/mth) when you sign up to this plan. Offer ends 02.11.26 $89/mth for first 6 mths, then $129/mth Min. cost $89 Link not supplied	$89/mth for first 6 mths, then $129/mth Min. cost $89	Link not supplied
Tangerine Telecom	Tangerine Telecom FTTP, HFC Ultraspeedy NBN 1000/100 FTTP, HFC nbn® 860/85 Mbps Unlimited Data Deal: Includes $25/mth off for the first 6 mths, $89.90/month for first 6 months, then $114.90/month. $89.90/mth for first 6 mths, then $114.90/mth Min. cost $89.90 Go to Site	$89.90/mth for first 6 mths, then $114.90/mth Min. cost $89.90	Go to Site
Kogan Internet	Kogan Internet FTTP, HFC nbn1000 Diamond Unlimited FTTP, HFC nbn® 850/85 Mbps Unlimited Data Deal: Incl. $14/mth off for 12mths. $94.90/mth for first 12 months then revert back to $108.90/mth. Offer available until withdrawn. $94.90/mth for first 12 mths, then $108.90/mth Min. cost $94.90 Go to Site	$94.90/mth for first 12 mths, then $108.90/mth Min. cost $94.90	Go to Site

NBN PRICE CHECK

Are you overpaying for your NBN?

Check your plan against the market average in seconds.*

*nbn fixed line residential connections only.

Does it cost anything to cancel your NBN?

There are plenty of cases where cancelling your NBN service won't cost you a single cent, you'll just need to pay your final bill. However, if you've signed a contract or are paying off hardware, you may be hit with early exit fees.

Telstra, Optus, TPG, and other telcos offer a free modem when you sign up for an NBN plan. The plans themselves are contract-free, but if you leave too quickly, you'll need to pay out the remaining value of your modem. For example, if you ditch Optus before 36 months, you'll pay $8.50 multiplied by the number of months left in the three-year term.

Why you'd want to cancel your NBN plan

For the most part, you only need to check to make sure your NBN plan has been cancelled if you're changing NBN provider, but there are a few other circumstances in which case you may need to cancel an NBN plan.

When moving house, but changing to a different provider

If you're moving house but changing provider as part of the move, you will need to contact your original provider to cancel your old plan, since you're not transferring the service to your new address.

If you're switching to an alternative such as home wireless broadband or mobile broadband

When you switch from NBN to an alternative such as home wireless broadband or mobile broadband, you'll need to cancel your existing NBN plan yourself, as there are no automatic mechanisms for this process, as when changing from one provider to another.

Here are the cheapest 5G home wireless plans organised by speed tier.

If you choose a plan with speeds up to 25Mbps, you'll get the equivalent of an NBN 25 plan. Speeds may be slower during peak hours. These plans may not be the best value in the long term as they're quite expensive for the speeds you get. It is worth noting Vodafone's plan has a maximum speed of 20Mbps.

Here's pricing for 5G home internet plans with speeds up to 25Mbps:

If you decide to choose a plan capped at 50Mbps, this means it's the equivalent of NBN 50, however, you may experience slightly slower speeds during peak hours. This is a great option if you're either conscious of the price or you know you won't use over 50Mbps.

Here's pricing for 5G home internet plans capped at 50Mbps:

If you choose a plan capped at 100Mbps, this means it's the equivalent of an NBN 100 plan, however, you may experience slightly slower speeds during peak hours. This is a great option for households with multiple members who regularly connect to the internet at the same time.

Here's pricing for 5G home internet plans capped at 100Mbps:

TPG	TPG 5G Home Broadband Premium 5G Home Internet 100/17 Mbps Unlimited Data Deal: Special offer - Includes $30/mth off for 6 months! $39.99/mth for first 6 months, then $69.99/mth. Available until withdrawn. $34.99/mth for 6 mths, then $69.99/mth Min. cost $34.99 Link not supplied	$34.99/mth for 6 mths, then $69.99/mth Min. cost $34.99	Link not supplied
Optus	Optus Optus Promo Plan 5G 5G Home Internet 93/15 Mbps Unlimited Data Promo plan: $45/mth for 6 mths, then $85/mth or as notified. Until 12/11/26. New services only. Minimum cost $513. Terms apply. $45/mth for first 6 months, normally $85/mth Min. cost $45 Link not supplied	$45/mth for first 6 months, normally $85/mth Min. cost $45	Link not supplied
iiNet	iiNet 5G Home Broadband Premium 5G Home Internet 100/18 Mbps Unlimited Data Price-lock deal: $49.99/mth for 12 months, then $69.99/mth. Includes $240 off for 12 months. Until withdrawn. T&Cs apply $49.99/mth for first 12 months, then $69.99/mth Min. cost $49.99 Link not supplied	$49.99/mth for first 12 months, then $69.99/mth Min. cost $49.99	Link not supplied
Vodafone	Vodafone 5G Home Internet Premium Plan 5G Home Internet 100/18 Mbps Unlimited Data Deal: Includes $15/mth off for first 12 mths + Save $10/mth when you already have a mobile phone plan with Vodafone $60/mth for 12 mths, then $75/mth Min. cost $60 Link not supplied	$60/mth for 12 mths, then $75/mth Min. cost $60	Link not supplied
Yomojo	Yomojo 5G Internet 100 5G Home Internet 75/15 Mbps Unlimited Data $84.90/mth Min. cost $84.90 Link not supplied	$84.90/mth Min. cost $84.90	Link not supplied

Few telcos currently offer uncapped plans. These can go as fast as network conditions allow but exact speeds will depend on your coverage and congestion. Generally, though we have found 200Mbps is a pretty safe average.

SpinTel	SpinTel 5G Unlimited Wireless Broadband (240Mbit) 5G Home Internet 240 Mbps Unlimited Data $89/mth + $25 Upfront Min. cost $114 Link not supplied	$89/mth + $25 Upfront Min. cost $114	Link not supplied
Optus	Optus Optus Plus Entertainer Superfast 5G 5G Home Internet 230/20 Mbps Unlimited Data Introductory Offer - $89/mth for 12 mths, then $99/mth or as notified. New services only. Minimum cost $557. Terms apply. $89/mth for first 12 months, normally $99/mth Min. cost $89 Link not supplied	$89/mth for first 12 months, normally $99/mth Min. cost $89	Link not supplied
Telstra	Telstra Premium 5G Home Internet - 1TB 5G Home Internet 300/30 Mbps 1000GB Data $95/mth Min. cost $95 Link not supplied	$95/mth Min. cost $95	Link not supplied
Yomojo	Yomojo 5G Internet Max 5G Home Internet 225/20 Mbps Unlimited Data $105.90/mth Min. cost $105.90 Link not supplied	$105.90/mth Min. cost $105.90	Link not supplied

Note: 5G home wireless availability depends on whether you have 5G coverage in your area.

Cancelling NBN in the case of a deceased estate

Sadly, sometimes it is necessary to cancel an NBN plan that isn't your own. Losing a loved one is difficult, so telcos - for the most part - try to make cancelling any service as easy as possible.

You may need to provide a completed bereavement form, such as in the case of Telstra and Optus, and one or more of the following forms of documentation:

A document to confirm you can act as a representative, such as a statutory declaration or a letter from a lawyer or solicitor administering the will
A document to confirm your identity, such as a passport, driver's license, marriage certificate, or birth certificate
A document to act as proof of death, such as a death certificate, funeral bill, or death notice

In some cases, a statutory declaration form may be enough. The telco will let you know if you need to return any equipment.

Alex Choros

Managing Editor + Group Telco Editor | X | Instagram | Threads | LinkedIn

Alex Choros is the Managing Editor of WhistleOut Australia and an award-winning journalist. He's been writing about consumer technology for over a decade and is an expert on the Australian telco sector, to the point where he knows far too many phone and internet plans by heart. In addition to leading the WhistleOut editorial team, Alex is responsible for ruining the office Sonos with his troubled taste in music.

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