Superloop takes out first WhistleOut internet customer satisfaction award

Superloop has come out on top in WhistleOut's first-ever Internet Customer Satisfaction Awards, taking out three out of four categories and winning the overall prize.

Working in tandem with the annual WhistleOut Awards, the Customer Satisfaction Awards are based on customer surveys that asked over a thousand Australians about their telco experiences. People were asked how they feel about speed, reliability, price, and customer service.

Superloop was the winner for speed, reliability, and price. It scored 4.3/5, 4.22/5, and 3.9/5 in these respective categories. Aussie Broadband was the winner for customer service, with a score of 4.12/5. When the scores were averaged, Superloop was crowned the overall winner.

Here are the full results:

NBN provider customer satisfaction scores

	Average satisfaction score	Speed	Reliability	Price	Customer service
Superloop	4.09	4.3	4.22	3.9	3.93
Aussie Broadband	3.96	4.08	4.1	3.52	4.12
Origin	3.94	4.16	4.1	3.58	3.93
Dodo	3.93	4.16	4.06	3.72	3.79
iiNet	3.86	4	4.04	3.4	4
Telstra	3.79	4.08	4.08	3.46	3.55
Vodafone	3.74	3.94	3.88	3.64	3.5
TPG	3.73	3.82	3.86	3.66	3.58
Optus	3.66	3.96	4.04	3.54	3.08
iPrimus	3.60	3.8	3.88	3.34	3.38
Belong	3.47	3.78	3.94	3.26	2.9

All scores are out of five

Here are Superloop's NBN plans:

#1	Superloop	Superloop All Fixed Line nbn® Everyday nbn25/10 All Fixed Line nbn® nbn® 25/8.5 Mbps Unlimited Data Deal: Incl. $20/mth off for 6 months! $58/mth for 6 months, then $78/mth + Bundle & Save $58/mth for first 6 mths, then $78/mth Min. cost $58 Go to Site	$58/mth for first 6 mths, then $78/mth Min. cost $58	Go to Site
#2	Superloop	Superloop All Fixed Line nbn® Extra-value nbn50/20 All Fixed Line nbn® nbn® 50/17 Mbps Unlimited Data Deal: Incl. $20/mth off for 6 months! $69/mth for 6 mths, then $89/mth + Bundle & Save $69/mth for first 6 mths, then $89/mth Min. cost $69 Go to Site	$69/mth for first 6 mths, then $89/mth Min. cost $69	Go to Site
#3	Superloop	Superloop FTTP, HFC Family Max nbn500/50 FTTP, HFC nbn® 500/45 Mbps Unlimited Data Deal: Incl. $21/mth off for 6 mths! $74/mth for 6 mths, then $95/mth + Bundle & Save $74/mth for first 6 mths, then $95/mth Min. cost $74 Go to Site	$74/mth for first 6 mths, then $95/mth Min. cost $74	Go to Site
#4	Superloop	Superloop FTTN, FTTB, FTTC Family nbn100/20 FTTN, FTTB, FTTC nbn® 95/17 Mbps Unlimited Data Deal: Incl. $21/mth off 6 months! $74/mth for 6 mths, then $95/mth + Bundle & Save $74/mth for first 6 mths, then $95/mth Min. cost $74 Go to Site	$74/mth for first 6 mths, then $95/mth Min. cost $74	Go to Site
#5	Superloop	Superloop FTTP, HFC Megaspeed nbn750/50 FTTP, HFC nbn® 750/45 Mbps Unlimited Data Deal: Incl. $25/mth off for 6 mths! $74/mth for 6 mths, then $104/mth + Free eero 7 modem when you stay for 24 mths + Bundle & Save $79/mth for first 6 mths, then $104/mth Min. cost $79 Go to Site	$79/mth for first 6 mths, then $104/mth Min. cost $79	Go to Site
#6	Superloop	Superloop FTTP, HFC Creator nbn250/100 FTTP, HFC nbn® 250/85 Mbps Unlimited Data Deal: Incl. $20/mth off for 6 mths! $82/mth for 6 mths, then $102/mth + Free eero 7 modem when you stay for 24 mths + Bundle & Save $82/mth for first 6 mths, then $102/mth Min. cost $82 Go to Site	$82/mth for first 6 mths, then $102/mth Min. cost $82	Go to Site
#7	Superloop	Superloop All Fixed Line nbn® Power home nbn100/40 All Fixed Line nbn® nbn® 95/34 Mbps Unlimited Data Deal: Incl. $20/mth off for 6 mths! $82/mth for 6 mths, then $102/mth + Free eero 7 modem when you stay for 24 mths + Bundle & Save $82/mth for first 6 mths, then $102/mth Min. cost $82 Go to Site	$82/mth for first 6 mths, then $102/mth Min. cost $82	Go to Site
#8	Superloop	Superloop FTTP, HFC Lightspeed nbn1000/100 FTTP, HFC nbn® 860/85 Mbps Unlimited Data Deal: Incl. $25/mth off for 6 mths! $89/mth for 6 mths, then $114/mth + Free eero 7 modem when you stay for 24 mths + Bundle & Save $89/mth for first 6 mths, then $114/mth Min. cost $89 Go to Site	$89/mth for first 6 mths, then $114/mth Min. cost $89	Go to Site
#9	Superloop	Superloop HFC Hyperspeed nbn2000/100 HFC nbn® 1700/85 Mbps Unlimited Data Deal: Incl. $20/mth off for 6 mths! $148/mth for 6 mths, then $168/mth + Bundle & Save $148/mth for first 6 mths, then $168/mth Min. cost $148 Go to Site	$148/mth for first 6 mths, then $168/mth Min. cost $148	Go to Site
#10	Superloop	Superloop FTTP Hyperspeed nbn2000/200 FTTP nbn® 1700/170 Mbps Unlimited Data Deal: Incl. $20/mth off for 6 mths! $148/mth for 6 mths, then $168/mth + Bundle & Save $148/mth for first 6 mths, then $168/mth Min. cost $148 Go to Site	$148/mth for first 6 mths, then $168/mth Min. cost $148	Go to Site

And here's a selection of NBN 100 plans from the providers featured in this data:

#1	Belong	Belong FTTN, FTTB, FTTC NBN Premium – Unlimited FTTN, FTTB, FTTC nbn® 100/17 Mbps Unlimited Data Deal: Includes $36 off for 6 months - $59/mth for first 6 mths, then $95/mth (Offer ends 04.11.26) + Free $80 Mobile SIM $59/mth for first 6 mths, then $95/mth Min. cost $59 Go to Site	$59/mth for first 6 mths, then $95/mth Min. cost $59	Go to Site
#2	Dodo	Dodo FTTN, FTTB, FTTC nbn100 Unlimited Plan FTTN, FTTB, FTTC nbn® 100/17 Mbps Unlimited Data Deal: Incl. $30/mth discount for 6 months based on the standard price $92.99/mth. Ends 08.12.26. T&Cs apply. $62.99/mth for first 6 mths, then $92.99/mth Min. cost $62.99 Go to Site*	$62.99/mth for first 6 mths, then $92.99/mth Min. cost $62.99	Go to Site
#3	Telstra	Telstra FTTN, FTTB, FTTC Premium Internet Only Plan FTTN, FTTB, FTTC nbn® 100/17 Mbps Unlimited Data Deal: Includes $30/mth off for 6 months ($69/mth for 6 mths then $99/mth) when you sign up to this plan. Offer ends 02.11.26 $69/mth for first 6 mths, then $99/mth Min. cost $69 Link not supplied	$69/mth for first 6 mths, then $99/mth Min. cost $69	Link not supplied
#4	Optus	Optus FTTN, FTTB, FTTC Optus nbn® Promo Plan FTTN, FTTB, FTTC nbn® 100/18 Mbps Unlimited Data Promo plan: $69/mth for 6mths, then $109/mth or as notified. Until 12/11/26. New services only. Minimum cost $375. Terms apply. $69/mth for first 6 months, normally $109/mth Min. cost $69 Link not supplied	$69/mth for first 6 months, normally $109/mth Min. cost $69	Link not supplied
#5	iiNet	iiNet FTTN, FTTB, FTTC nbn Home Fast Liimitless FTTN, FTTB, FTTC nbn® 99/17 Mbps Unlimited Data Deal: Includes $25/mth off for 6 mths - $69.99/mth for first 6 months, then $94.99/mth. Use code SAVE25FOR6 $69.99/mth + $10 Upfront for first 6 mths, then $94.99/mth Min. cost $79.99 Link not supplied	$69.99/mth + $10 Upfront for first 6 mths, then $94.99/mth Min. cost $79.99	Link not supplied
#6	Superloop	Superloop FTTN, FTTB, FTTC Family nbn100/20 FTTN, FTTB, FTTC nbn® 95/17 Mbps Unlimited Data Deal: Incl. $21/mth off 6 months! $74/mth for 6 mths, then $95/mth + Bundle & Save $74/mth for first 6 mths, then $95/mth Min. cost $74 Go to Site	$74/mth for first 6 mths, then $95/mth Min. cost $74	Go to Site
#7	TPG	TPG FTTN, FTTB, FTTC nbn Home Fast Unlimited Plan FTTN, FTTB, FTTC nbn® 99/17 Mbps Unlimited Data Deal: Save $240 over 12mths! $74.99/mth for first 12 months, then $94.99/mth. Min cost $84.99 if modem returned. T&Cs apply $74.99/mth for first 12 mths, then $94.99/mth Min. cost $74.99 Link not supplied	$74.99/mth for first 12 mths, then $94.99/mth Min. cost $74.99	Link not supplied
#8	Aussie Broadband	Aussie Broadband FTTN, FTTB, FTTC Fast nbn - Unlimited FTTN, FTTB, FTTC nbn® 94/18 Mbps Unlimited Data Deal: Includes $20 off for the first 6 months. Promo code SPRING20. $99/mth after promo ends 15.11.26 $79/mth for first 6 months, then $99/mth Min. cost $79 Go to Site	$79/mth for first 6 months, then $99/mth Min. cost $79	Go to Site
#9	Origin Broadband	Origin Broadband FTTN, FTTB, FTTC Enthusiast nbn® 100 FTTN, FTTB, FTTC nbn® 95/17 Mbps Unlimited Data Classic Deal: Includes $30/mth off for 6 mths, $84/mth for 6 mths, then reverts to $114/mth + Bundle and Save! $84/mth for 6 mths, then $114/mth Min. cost $84 Link not supplied	$84/mth for 6 mths, then $114/mth Min. cost $84	Link not supplied
#10	Vodafone	Vodafone FTTN, FTTB, FTTC Home Fast nbn® FTTN, FTTB, FTTC nbn® 98/17 Mbps Unlimited Data Deal: Save $10/mth when you bundle with a mobile plan with Vodafone. T&Cs apply. $99/mth Min. cost $99 Link not supplied	$99/mth Min. cost $99	Link not supplied
#11	iPrimus	iPrimus FTTN, FTTB, FTTC Premium Plan FTTN, FTTB, FTTC nbn® 100/17 Mbps Unlimited Data $100/mth Min. cost $100 Link not supplied	$100/mth Min. cost $100	Link not supplied

While Superloop was the overall winner for Internet Customer Satisfaction, the WhistleOut survey also looked at whether customers would recommend their provider to others.

Aussie Broadband came out on top in this category: 48% of Aussie Broadband internet customers surveyed would "strongly recommend" the NBN provider to a friend or family member.

TPG was a hair behind, with 46% of customers giving it a strong recommendation. Superloop and Origin were in equal third, with 33%.

Here's how the full results line stack up:

Which NBN provider is most recommended by their customers

NBN provider	Percentage of customers that would "strongly recommend" the provider
Aussie Broadband	48
TPG	46
Origin	33
Superloop	33
Telstra	30
Vodafone	30
Dodo	28
iiNet	26
Optus	26
Belong	18
iPrimus	15

WhistleOut started surveying Australian internet users on customer satisfaction in November last year. For a provider to be considered for a Customer Satisfaction award, 50 survey responses were needed from respondents who had been customers for at least six months.

The results include customers on NBN plans, 4G internet plans, and 5G internet plans.

Looking for a new NBN plan?

These are the most popular NBN 50 plans with WhistleOut users this week:

#1	Belong	Belong All Fixed Line nbn® NBN Standard Plus – Unlimited All Fixed Line nbn® nbn® 50/17 Mbps Unlimited Data Deal: Includes $36 off for 6 months - $55/mth for first 6 mths, then $91/mth (Offer ends 04.11.26) + Free $80 Mobile SIM $55/mth for first 6 mths, then $91/mth Min. cost $55 Go to Site	$55/mth for first 6 mths, then $91/mth Min. cost $55	Go to Site
#2	Dodo	Dodo All Fixed Line nbn® nbn50 Unlimited Plan All Fixed Line nbn® nbn® 50/17 Mbps Unlimited Data Deal: Incl. $30/mth discount for 6 months based on the standard price $87.99/mth. Ends 08.12.26. T&Cs apply. $57.99/mth for first 6 mths, then $87.99/mth Min. cost $57.99 Go to Site*	$57.99/mth for first 6 mths, then $87.99/mth Min. cost $57.99	Go to Site
#3	Tangerine Telecom	Tangerine Telecom All Fixed Line nbn® Value Plus NBN 50/20 All Fixed Line nbn® nbn® 50/17 Mbps Unlimited Data Deal: Includes $25/mth off for the first 6 mths, $64.90/month for first 6 months, then $89.90/month. $64.90/mth for first 6 mths, then $89.90/mth Min. cost $64.90 Go to Site	$64.90/mth for first 6 mths, then $89.90/mth Min. cost $64.90	Go to Site
#4	Superloop	Superloop All Fixed Line nbn® Extra-value nbn50/20 All Fixed Line nbn® nbn® 50/17 Mbps Unlimited Data Deal: Incl. $20/mth off for 6 months! $69/mth for 6 mths, then $89/mth + Bundle & Save $69/mth for first 6 mths, then $89/mth Min. cost $69 Go to Site	$69/mth for first 6 mths, then $89/mth Min. cost $69	Go to Site
#5	iiNet	iiNet All Fixed Line nbn® nbn50 Liimitless All Fixed Line nbn® nbn® 50/17 Mbps Unlimited Data Deal: Includes $20/mth off for 6 mths – $69.99/mth for first 6 months, then $89.99/mth. Use code SAVE20FOR6 $69.99/mth + $10 Upfront for first 6 mths, then $89.99/mth Min. cost $79.99 Link not supplied	$69.99/mth + $10 Upfront for first 6 mths, then $89.99/mth Min. cost $79.99	Link not supplied
#6	TPG	TPG All Fixed Line nbn® nbn50 Unlimited Plan All Fixed Line nbn® nbn® 50/17 Mbps Unlimited Data Deal: $69.99/mth for first 6 months, then $89.99/mth. T&Cs apply. $69.99/mth for first 6 mths, then $89.99/mth Min. cost $69.99 Link not supplied	$69.99/mth for first 6 mths, then $89.99/mth Min. cost $69.99	Link not supplied
#7	Moose NBN	Moose NBN All Fixed Line nbn® nbn 50/20 Premium All Fixed Line nbn® nbn® 50/18 Mbps Unlimited Data Deal: Includes $24/mth off for first 6 months - $59.80/mth for 6mths, then $83.80/mth + Get eero 7 modem for only $175 (RRP $249). $59.80/mth for first 6 mths, then $83.80/mth Min. cost $59.80 Link not supplied	$59.80/mth for first 6 mths, then $83.80/mth Min. cost $59.80	Link not supplied
#8	Flip	Flip All Fixed Line nbn® Unlimited Family nbn50 All Fixed Line nbn® nbn® 50/17 Mbps Unlimited Data Deal: Incl. $16.90/mth off for 6 months - $68/mth for first 6mths then $84.90/mth. New customers only. Ends 31.10.26. T&Cs apply. $68/mth for first 6 mths then $84.90/mth Min. cost $68 Go to Site	$68/mth for first 6 mths then $84.90/mth Min. cost $68	Go to Site
#9	More	More All Fixed Line nbn® Value Plus NBN All Fixed Line nbn® nbn® 50/17 Mbps Unlimited Data Deal: $75/mth for 36 months, then $90/mth ongoing for CommBank customers who sign up using a CommBank credit or debit card $100/mth Min. cost $100 Link not supplied	$100/mth Min. cost $100	Link not supplied
#10	Kogan Internet	Kogan Internet All Fixed Line nbn® Silver Unlimited All Fixed Line nbn® nbn® 50/17 Mbps Unlimited Data Deal: Incl. $11/mth off for 12mths. $69.90/mth for first 12 months then revert back to $80.90/mth. Offer available until withdrawn. $69.90/mth for first 12 mths, then $80.90/mth Min. cost $69.90 Go to Site	$69.90/mth for first 12 mths, then $80.90/mth Min. cost $69.90	Go to Site

Alex Choros

Managing Editor + Group Telco Editor | X | Instagram | Threads | LinkedIn

Alex Choros is the Managing Editor of WhistleOut Australia and an award-winning journalist. He's been writing about consumer technology for over a decade and is an expert on the Australian telco sector, to the point where he knows far too many phone and internet plans by heart. In addition to leading the WhistleOut editorial team, Alex is responsible for ruining the office Sonos with his troubled taste in music.

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